Booking and Payments

1. A refundable security deposit of $50.00 is required for bookings that include the use of company merchandise, décor, props, or rental items. The deposit must be paid before the event date and will be refunded once all items have been returned and inspected. Any damages, will be charged after being inspected.

2. For hotel room setups or events taking place at a hotel or event venue, clients must be fully checked in and have access to the reserved space before their scheduled appointment time. We are unable to check in on your behalf or gain access to the venue using your reservation.

3.If fireworks are included in your setup, it is the client's responsibility to verify that fireworks are permitted at the event location and comply with all venue rules, local laws, and regulations. We are not responsible for any fines, penalties, fees, or consequences resulting from the use of fireworks at a venue where they are prohibited. By requesting fireworks as part of your event, you acknowledge that you have obtained any necessary approvals and permissions from the venue or property owner.

4.To ensure availability and allow adequate time for planning and preparation, all bookings must be made at least two (2) weeks prior to your event date.

Cancellations, refunds, rescheduling

1. All payments are non-refundable under any circumstances. Once a booking is confirmed, all sales are considered final.

2. We do not offer refunds. Each setup is carefully prepared and executed with attention to detail and a high standard of service to ensure your event is beautifully completed.

3. Rescheduling is allowed based on availability. We understand that unexpected situations may arise, and we will do our best to accommodate a new date that works for both parties. Any rescheduled booking must be made within an available date and may be subject to changes in pricing or conditions.

Thank you for your understanding and cooperation.

If you have any questions, concerns, or need further assistance, please contact our administration team at (956) 402-1125. We will be happy to assist you.